Online Return Policy
We stand behind our products!
If within 30 days you are not entirely happy with your purchase from keenfootwear.com, you may return it to us free of charge.* Follow the link below to initiate your return.
It is necessary for you to follow the simple online procedure, so we can swiftly expedite your return.
Please allow three weeks for your credit to be processed, once we receive the products at our warehouse. Please note the original shipping cost is not refunded.
We will notify you via email when your return has been credited back to your card.
The warehouse does not send out exchanges automatically. Your credit card will be refunded once the warehouse receives and processes your return. You may reorder at any time as these are two separate transactions.
*Free Standard Shipping: Valid for standard ground shipping to the 48 contiguous United States. No code required. Additional charges apply for orders shipped to Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and Virgin Islands. Not valid on KEEN Prodeal, prior purchases, purchases at retail stores, or express or overnight shipping.
I don’t have my original packaging, can I still return my order
For orders purchased within 30 days from the date of purchase, you can still return your order. If you no longer have the original shipping box or bag your package arrived in, you may use another box for the return. Please refrain from using any box, envelope, or bag that contains a hazardous material marking on the outside as this will delay your refund.
How do I return my order?
If within 30 days you are not entirely happy with your purchase from keenfootwear.com, you may return it to us. Follow the link below in order to place an online return.
When will I receive my refund?
Once your return has been received back at our warehouse, it takes approximately 7-10 business days for the refund to process and be posted back to the original form of payment. Moreover, we will notify you via email once your return has been processed as well as when you should expect to see your refund back in your credit/debit card account.
What is your exchange policy?
KEEN has a return and re-order policy, we do not process direct exchanges. In order to return an item, you can generate a pre-paid UPS shipping label through the link below to use in order to send your shoes back free of charge!
What if I don't want the charge for two pairs on my card at the same time?
If you don't want the charge for two boots on your card at once, you can wait until you get an email from us saying that your card has been refunded and then you can place your replacement order online as soon as you see the credit appear on your statement. Refunds are issued within 7-10 business days.
My item was a gift, now what?
KEEN does not refund/exchange items purchased through independent retailers. However, if the item was ordered through our online store we may be able to provide a one-time exchange. In situations like these, give us a call and we'll be able to assist further!
Can I exchange my online order at a KEEN store?
Unfortunately, we do not process direct exchanges in-store and all online orders need to be returned by following the instructions through the link below.
Silver lining? We offer free return shipping!