The KEEN Corps Part 1
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What is The KEEN Corps?
The KEEN Corps is a platform for helping others. There are three ways to get involved and help create a KEEN Effect. The more you volunteer, donate, and shop, the more lives you affect, and the more love you get.
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How do I sign up for The KEEN Corps?
There will be a JOIN The KEEN Corps tab at the top of the page.
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Who is eligible for The KEEN Corps?
Everyone! KEEN Pro fans, KEEN employees, and KEEN fans.
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I am a Pro member; Can I join The KEEN Corps?
Yes. We welcome everyone into The KEEN Corps, although some benefits may not apply because you get better ones in your Pro membership.
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How do you earn points?
You can earn points through donations on our site after checkout, volunteering, placing orders, and choosing a more eco-friendly shipping option.
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Why is it called The KEEN Corps?
We love the idea of people coming together to take action toward a greater common good, like the Civilian Conservation Corps of the 1930s and many volunteer corps today around the world. Pronounced “core,” you could also say it’s at the heart of our values. (We also love when words have more than one meaning!) The KEEN Corps is a platform for helping others. Together.
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Where can I view my KEEN Corps status?
Look on the KEEN Corps Dashboard under the account overview.
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Does the return policy still apply to me?
Yes, our return policy will remain the same for all fans.
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You are sending me too many emails. Can I opt out of emails but still be enrolled in The KEEN Corps?
Sure, you can opt out of marketing emails and still be enrolled in KEEN Corps. Reach out to our Fan Services Team, and we can take care of that for you.
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What are the different tier levels?
KEEN LEVEL 1 (Up to 1499 points)
Welcome pack with your KEEN Corps and KEEN Level 1 patches
$10 off your first purchase
Monthly volunteer events
Participation in Fan Surveys “we want to hear from you so we know how we are really doing”
Early access to sale events and new offeringsKEENer LEVEL 2 (1500-2999 points)
KEEN level 1 benefits, plus:
KEENer Level 2 patch
Select member pricing
Entry to monthly giveaway for free pair of KEENs
Free green shipping
KEEN Corps hatKEENest LEVEL 3 (3000+ points)
KEEN Level 1/KEENer Level 2 benefits, plus:
KEENest Level 3 patch
Product tester/seeding pool
Monthly member spotlight
KEEN Corps KEEN Swag -
Where can I see my tier level?
Look on the KEEN Corps Dashboard under the account overview.
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How many points do I need to get to the next level?
This will show up on the KEEN Corps Dashboard under fan specific account overview.
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What do I do if my tier level is incorrect?
Yikes! We want to fix that right away. Please email fan services at info@keenfootwear.com, and we will look into it.
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I am KEENest Level 3. What’s next?
Congrats! We encourage you to keep participating and doing good in the world and reaping the rewards and benefits being a KEENest member gets you. The KEEN Corps program will continue to add exciting opportunities as we grow together as a community. We also believe in surprising and delighting our fans through acts of KEENness, so always look for extra special treatment to our best fans. (Note: In level 3, you get and keep all benefits you gained along the KEEN Corps journey.)
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How are points calculated?
You earn 25 points for each hour volunteered, for each $1 donated, and for every $10 spent at keenfootwear.com. Here’s a closer look at the breakdown:
Volunteer – Earn 25 points for each hour volunteered, up to a total of 200 points per month. (Note: You can log more than 200 points each month, however no points will be awarded beyond 200. Just the reward of making a difference!)Donate – Earn 25 points for each $1 donated.
Shop – Earn 25 points for each $10 spent on keenfootwear.com. That means you’ll earn 2.5 points per $1. Order amounts will be rounded up to the nearest full dollar ($2.52 will be calculated as $3) and points awarded will be rounded up to the nearest full point (7.5 points will be rounded up to 8 points). Plus, earn bonus points for making choices that are better for our planet, such as choosing Greener Shipping for an extra 10 points.
Please Note: Points are not issued for shipping charges, tax or warranty promo codes.
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Why do I not see my points yet?
Points will be added to your account Within 24 hours. If you still don’t see your points after that timeframe, email fan services at info@keenfootwear.com, and we will look into it.
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If I use a free shoe card or warranty code, will I still get points for my order?
Points are only awarded for dollars spent on KEEN products. So, if a code is used, only dollars spent above and beyond the code discount amount will be eligible. Shipping does not count toward points.
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Can I get points by shopping in the KEEN Garage?
Right now, points are only awarded when shopping at keenfootwear.com. However, we may extend the program to our KEEN Garages in the future.
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What if I return something? Do I lose my points?
At this time, you will not lose points when you make returns.
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I forgot to log into my account. How do I get my points added?
We can help! Just email fan services at info@keenfootwear.com, and we will look into it and add points.
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Do my points expire?
Points never expire!
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How do I see my points total?
Look on the KEEN Corps Dashboard under the account overview.
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Can I redeem points for things? If so, what can they be used on?
No, points cannot be used to purchase things at keenfootwear.com or the KEEN Garage.
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I have been buying from KEEN for years. Can I get points for my past purchases?
No, points cannot be retroactively applied.
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Why aren’t my points showing up under my account?
It takes about 24 hours for volunteer hours submitted to show up as points in your account. If you still don’t see your points after that timeframe, email fan services at info@keenfootwear.com, and we will look into it.
