Our Commitment
We know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside and at work. We stand behind all KEEN shoes and boots and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase. We have a team of KEEN Fitters that are here to help you to find your fit. (Please note items purchased with Pro or warranty discount must be in new, unworn condition to be eligible for a return.)
What’s covered?
Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase.
What’s not covered?
• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues beyond our 30-day return policy, otherwise known as our 30-day trial. That does not affect the function of the product.
• Laces and lace hardware are not covered by our warranty
• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales.
• Items acquired from KEEN Footwear to satisfy previous warranty claims.
How it works
Submit a warranty claim with proof of purchase (receipt, order confirmation, or credit card statement with personal info blacked out) that shows the date of purchase. If your claim is approved, you’ll receive a discount code in the amount of the original purchase price to use on www.keenfootwear.com at the discretion of KEEN. This discount code expires 6 months from the issue date. (Note: If you purchased directly through a retailer, you may want to reach out to them instead. In many cases, the retailer will be able to assist you.)
If your claim is approved, you will receive a single-use discount code equal to your original purchase price to use on keenfootwear.com.
For discount codes:
• Must be used in one transaction
• Any unused value will not be retained
• Cannot be combined with other promotions
• Expires 6 months from the issue date
Note: If you purchased through a retailer, you may want to contact them directly, as they may be able to assist you. Warranty claims do not result in cash refunds.
It’s easy:
1) Gather all necessary information
• Product tag number or style name
• Color(s)
• Men’s, Women’s, Kids’, or All Gender?
• Description/photos of the defect, a full image of the product, and an image of the tag.
• Date and place of purchase (attach image of receipt)
2) Sign in or create a keenfootwear.com account to access our online claim form
3) Completely fill out our online claim form and submit
4) A warranty expert will review your claim and reply in 7-10 business days
Additional Details
• All KEEN warranty decisions are final.
• All cash refunds must be obtained through the original purchaser.
• Approved warranty product is replaced at the discretion of KEEN
• KEEN is not responsible for any cost, or damages, incurred due to loss of use of the product.