After 5 days of wear, one of the lace hooks on my Milwaukee work boots fell off. I called and asked for a refund, which they obliged. One star for quality, one for customer service.

Jezzmund

New Hampshire

I wear these everyday for work and am on my third pair with one warranty claim and they were quick to resolve my issue and replaced them with a brand new pair ! Best boots I've owned for work

ZJ

Buffalo NY

I have owned at least 9 pairs of these boots. They are extremely comfortable and able to wear them for 12 hours easily. The customer service and warranty that Keen offers is the best in the business. I'll be a customer for a long time.

DPW Jack

Caledonia, WI

Annoying rating 5 (squeaking) Durability rating 5 Comfortable rating 4 Water resistant rating 4 So my first pair lasted me 3 years of everyday use with no maintenance and only had to replace the laces and insoles but developed some leaks so bought a new pair because they were freaking awesome! I wore the new pair for a week or so and they started squeaking BAD on any surface,wet or dry. Keens customer service is awesome and warranted them for a credit and I bought another pair but they did the same thing. I converted my old boss/friend to these from red wings and his first pair was awesome but his last 2 pair's squeak the same as mine do. (He gets a safety boot allowance every year,so gets a new pair every year.) They are the best boots i have ever had even though they are a bit heavy,but i cant stand the squeaking and now i have the nickname "squeaker's" . 🙄 I noticed they are made in China now so that probably has something to do with it.

Broncomitch

Stockton, UT

Spent three long days running a chainsaw in these boots so far and honestly never noticed them, which for a brand new boot is great. The sole seems great. A little hard which makes me think they might be a little slick in wet conditions, but hopefully that's a trade off for longevity. Foot bed is great for my foot shape, kind of a Keen thing. Definitely has lots of space in the toe box but I'm not sloshing around. The uppers seem a little thin skinned for me. The leather sections that are exposed don't look like they are as durable as needed, but I could be surprised. Don't mind the black covers over the leather, but the giant rubber toe cover, while I know it's more of a branding thing for keen, drives me a little crazy. It's a steel toe boot that has leather and a wear cover, the rubber toe is not only unnecessary but the extra layer makes a size 9.5 boot look like a size 12. This not only looks goofy, but adds to the weight of a steel toe boot. So, nice boot, just don't look at them, and I don't think I'd buy a second pair, at least not a steel toe

T

Salmon Idaho

I am a union Ironworker in Chicago and tried Keens because of the comfort. Best feel of all the boots I've had over 32 years. After 9 months there was a crack on the sole of my boot. No longer waterproof! I contacted Keen and they promptly issued me a new pair after a quick back and forth email verification ( receipt, picture). I got my new pair a few months ago, And now I have noticed a similar crack just starting, roughly in the same area of the bottom of boot. Although I love the comfort, I don't know if I can put out a good amount of money if the results will be the same. That is the reason I gave the boots one star only. I've referred them to friends and have told them to watch for cracks also. I don't know if I have any recourse on a warranties pair.

Ironworker Greg

Lemont Illinois

I'm a Commercial Electrician, and loved how my first pair of these boots treated me, so I bought them again.

Sparky

ME

Great boots from a great company!!

Electric

Santa Fe New Mexico

I bought these and when I first put them on right out of the box the top eyelet broke. Keen sent me a replacement pair right away and the replacement pair did the same thing right out of the box. I returned them at the beginning of the week and now the end of the week im still waiting for my money back. I'll never buy keens again. Im going to stick with my proven Ariats.

Cody

Michigan

I've noticed allot of the negative reviews have been from users who abuse there footwear! If you work in a profession that gives you and boot allowance yearly or ever 6 months, use it! Its also best to rotate your work boots! Work boots should be replaced ever year at the most!

Alex66

Roseburg, Oregon