Returns
Returns are easy. You can return your order for a refund within 30 days* of your purchase, just follow these steps:
1. Enter your order info below.
2. Don't know your order info? Sign in to view order history
3. Download and print your pre-paid return label
4. Plan to get something else? See our exchange instructions.
Online Return Policy
Mask return policy: For health and sanitary reasons, we are unable to accept returns or exchanges of opened or unopened face masks.
*Please set up your return as soon as you’ve had a chance to try your KEEN shoes on. Note: Items placed with a warranty code or a Pro discount must be in new, unworn condition.
Find your Order
If within 30 days you are not entirely happy with your purchase from keenfootwear.com, you may return it to us. Enter the order number, email address, and shipping address ZIP code.