Can I cancel my order?
We start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.
We accept the following payment methods: Visa, Mastercard, American Express, Discover and keenfootwear.com Gift Cards.
We are required by law to charge applicable tax on orders shipped to the following states: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, Wyoming.
Why have I been charged more than once?
Occasionally, the payment authorization request can appear in your account multiple times, especially if you had any decline messages appear during check out. The good news is that they are just authorization requests and will not post to your account. Moreover, the pending hold will drop away within 24-48 hours.
Keep in mind that when you place orders for items that ship from different warehouses, there is a chance the charges will be separate depending on when they ship. For this reason, there is a chance you will see an authorization for $200 for the order, but the actual charges that post could be split charges of $100 each.
How secure is your website?
- Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt the information you input.
- We reveal only the last four digits of your credit card numbers when confirming your order.
- If your Web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, but this method is not guaranteed to be secure.
- To protect against unauthorized access to your password and computer, we encourage you to always sign off when you are finished using a shared computer.