Help Center

The KEEN Corps Part 2

• How do donations work?

   

  You can access the donation page through your KEEN Corps page. Here you can donate to our partner sites and earn points for your donations.

   

   

  You will also be given the opportunity to donate on your confirmation page after you place an order. 

  Note: this option is only available if a credit card is used for the purchase.

   

   

• How many points do I receive if I donate?

   

  You’ll get 25 points for every $1 donated.

• Can I receive a refund for a donation I made?

   

  100% of donations are sent to our non-profit partners and are non-refundable as stated in our terms and conditions.

• How do I donate?

   

  You can access the donation page through your KEEN Corps page. Here you can donate to our partner sites and earn points for your donations.

   

  You will also be given the opportunity to donate on your confirmation page after you place an order. 

   

  Note: this option is only available if a credit card is used for the purchase.

   

• Why did you choose the charities?

   

  We have been longtime partners with both The Conservation Alliance (2005) and Outdoor Afro (2012), and they represent the best of KEEN Effect’s values and impacts.  After funding their amazing missions behind the scenes for years, we are now connecting them directly to our fans on keenfootwear.com to help have a greater collective effect.

• How do I get my charity chosen?

   

  KEEN Corps donations are made by fans to core KEEN Effect charitable partners. However, if you are looking to get credit for supporting your own favorite organization, you can register your volunteer hours with any applicable 501c(3) organization to receive KEEN Corps points.  We do not currently have a way for fans to nominate a new charity, but we are looking to evolve the program in 2022.

• How often will the charities change?

   

  We plan to expand this program to include more KEEN Effect partners. Check back with us for updates!

• I need a form to submit to deduct my donation from my taxes, can you send that to me?

   

  We recommend that you use your credit card statement or reach out to the charity directly. As the facilitator, we aren’t able to supply that information.

• I returned my shoes but did not get refunded for my donation why?

   

  Donations go directly to the selected charity and are non-refundable as stated in our terms and conditions.

• I did not authorize this donation. What do I do?

   

  Since we are simply the facilitator for donations, you’ll need to reach out to your bank and/or the charity.

• How does the volunteer portion of The KEEN Corps work?

   

  Simply enter your volunteer hours throughout the month in increments of 2, 4, or 8 hours. Monthly volunteer hours up to 8 hours receive points. No points are awarded beyond that until the following month, but we encourage you to give as much time as you are able. Thank you! 

• How do I submit my volunteer hours?

   

  Enter your volunteer hours via the KEEN Corps dashboard. 

• What is needed to submit my volunteer hours?

   

  To submit your volunteer hours, please make sure you have the following info ready:

  • Organization/Event
  • Activity
  • # of hours volunteered
  • Date of volunteering
  • City
  • State
• Is there a maximum amount of monthly volunteer hours I can submit and get points for?

   

  You will only receive points for 8 hours per month.

• What is in the welcome pack?

   

  The KEEN Corps welcome pack includes:

  • Your official KEEN Corps badge
  • Your official KEEN Corps sticker
  • Your KEEN Level 1 badge
  • More info on how to take action and earn points
  • A refer a friend postcard
• When will my welcome pack arrive?

   

  You will receive your welcome pack within a month of signing up. We plan to ship them weekly and will make every effort to get it to you as soon as we can to make it official.

• I never got my welcome pack.

   

  We are so sorry! It can take up to 30 days for welcome packs to arrive. If  you still haven’t received it, please contact fan services at info@keenfootwear.com.

• What am I supposed to do with my KEEN Corps patches?

   

  Place them anywhere you’d like! Folks like to sew them onto jackets, backpacks, bags, dog bandanas, and hats. We’d love to see where you put yours! Tag @keen and #KEENCorps on Instagram.

• Can I have more patches for everyone in my family?

   

  We love that you would like to receive more patches! Every KEEN Corps member is eligible to receive 1 patch. We are unable to include extras in the pack.

• Can I get tracking on my welcome pack?

   

  We don’t offer tracking on standalone packs that we send out. However, if it is part of a keenfootwear.com order, you will have tracking on your entire order. 

• My patch is defective. Can I get a new one?

   

  Sure! Just reach out to fan services at info@keenfootwear.com, and we can get you taken care of.

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