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  • How do I wash my KEEN boots, shoes, or sandals?

    All KEEN water sandals (both leather and polyester webbing upper) are machine washable on a gentle cycle, in cold water and with a mild detergent. Please allow to air dry. We've taken great care to develop leather uppers that will not crack, shrink, or stretch when washed.

  • How do I replace the bungee laces on my KEEN sandals?

    We include printed instructions on how to replace your KEEN bungee laces when you purchase our bungee replacement kit: 

    We've also created a video to help walk you through the steps here:

  • How do I care for my KEEN waterproof boots and shoes?

    To enhance product performance, we recommend cleaning your footwear in cold water with mild soap or detergent, and then let air dry without heat.

    I just bought your waterproof shoes, do they need extra protection?

    Waterproofing is not necessary at first, but after some wear we recommend treating your shoes with a silicone-based waterproofing spray like Nikwax  in order to keep the boot protected and stain-free. We suggest applying the spray once every three months.

  • How do I care for my KEEN leather boots, shoes, or sandals?

    We've carefully selected leather uppers that are built to last. Of course, if you're getting outside often in your KEEN shoes (and we hope you are!), they won't always be scuff- and dirt-free. We recommend using a nubuck leather cleaner and conditioner like Nikwax or Saddle Soap. These products can be found online and at most footwear retailers.

  • How do I care for my KEEN Footwear made from synthetic materials?

    We recommend cleaning these products with mild soap and cold water. To remove excess dirt or to spot clean, use a stiff brush or soft cloth. Let shoes air dry without heat.

  • How do I care for my KEEN Footwear made from wool, felt, or canvas?

    Wool shoes should be cleaned with light brushing. If they are really soiled, use a spot-removing foam, then brush them. Please do not put wool shoes in the washing machine.

    For canvas, we recommend gently brushing the shoe with a soft, damp sponge to remove loose dirt. Stains should be treated immediately with a gentle cleaner. Like wool, we do not recommend machine-washing.

  • How do I care for my KEEN Footwear insoles?

    After extended use, we recommend you remove the insole, wash by hand using a soft cloth and light detergent, and then let air dry without heat. Please do not machine-wash.

    Do you offer replacement insoles?

    Yes! We have a wide range of replacement insoles that offer different levels of arch support to fine-tune your comfort. Follow the link below see our selection.

  • What can I do about shoe odor?

    All KEEN shoes are treated with Eco Anti-Odor, pesticide-free odor control using natural probiotics. If you find that your shoes smell funny and need a little extra help, you can remove and machine wash the insoles on a gentle cycle and air dry them. Then rub tea tree essential oil into the upper lining of the shoe and on the insoles. If your shoes do not have a removable insole, then you can hand wash the inside of the shoe with a gentle cleaning agent first.

    For KEEN water sandals, you can machine wash them with mild detergent in cold water on a gentle cycle. Then air dry your sandals out of direct sunlight. Another option is hand-washing your sandals in the sink with NikWax Base Wash, an odor-eliminating product for synthetic materials used in outdoor gear. When the sandals are clean and dry, you can rub tea tree essential oil into the upper lining and footbed for extra help.

    For extra sandal care tips, click here: