Can I change my delivery address?
Unfortunately, our systems do not allow to change an order once it has been processed.
Our delivery partner UPS normally allows you to add specific delivery instructions, including change of address, this service is only available once you have received your delivery notification from UPS which usually the day prior to your parcel is being delivered. Services may vary by country, we recommend you visit your local UPS site and enter your Tracking ID for all available options for your country. Once the order has been dispatched, you will receive an email with the UPS tracking information.
How can I track my parcel?
UPS will confirm dispatch by emailing you containing your tracking information.
We recommend you visit your local UPS site and enter your Tracking ID for detailed tracking information.
How long before my order will be delivered?
UPS* Standard: 3-5 business days** (dispatched from our warehouse in 's-Heerenberg, The Netherlands)
UPS will confirm when your parcel has been dispatched by email which will also contain your tracking information.
Delivery Service: Who will deliver my order?
Our transport partner UPS will deliver your parcel.
Once you have received your tracking information you may have the possibility to amend your delivery options directly with our transport partner UPS. We recommend you visit your local UPS/partner site and enter your Tracking ID for all available options for your country.
www.ups.com. Please ensure you select your country site.
Please note services may vary by country and additional fee payable directly to UPS may apply.
Delivery costs and services
FREE Delivery - UPS Standard*
Items are generally dispatched within one business day after the receipt of your order. Depending on your location delivery will take between three and five working days. We will notify you by e-mail within 48 hours of receipt of your order if there will be a delay. Sorry, we cannot deliver to P.O. boxes at this present time.
Orders are dispatched on business days only. Business days are Monday-Friday; excluding Public holidays (Public holidays apply to both The Netherlands and your delivery country).
Do you have delivery restrictions?
Unfortunately, we cannot deliver to the following:
- Non-UPS-packing stations
- Unmanned packing stations
- P.O Boxes
- Multiple addresses
Additional delivery restrictions for:
Channel Islands, Jersey, Isle of Man and Gibraltar
Martinique, Réunion, Monaco, Guadeloupe, Guyana, New Caledonia, Mayotte, St-Pierre, Wallis and the Futuna Islands
Island Helgoland and area of Büsingen
Livigno, Campione d'Italia, San Marino and Vatican City
The Canary Islands, Ceuta, Melilla, Alborá Island, Chafarinas Islands, Alhucemas Island, Perejil Island, Peñón de Vélez de la Gomera or Al Hoceima
USA Military based in Europe.
Unfortunately, via our European webshops, we are not able to ship to APO addresses. Please place your order on our US webshop using the USPS Priority shipping (United States Postal Service).
Should you have any questions just contact our Fan Service Team by email, phone or directly via our Online Contact Form.
00800 44 55 44 55 (FREE* PHONE)
*From landlines. For mobile and other devices, availability is subject to your network provider, charges may apply and can vary according to service provider.
+ 31 10 22 14 038 (International)**
**Call charges vary according to service provider.
Do you offer free delivery?
Yes, delivery is free of charge.
Delivery cut off: When will my order be dispatched?
An order placed before 12.00 hrs CET will normally be dispatched the same day, after 12.00 hrs they will be dispatched the next business day. Business days are Monday through to Friday excluding public holidays*.
FOR UK ONLY: due to customs regulations and needed paperwork the orders will be dispatched within 72 hrs after placing the order.
* Public holidays apply to both The Netherlands and your delivery country.
Do you offer next day delivery?
At this present time, we cannot offer next day delivery.
Please note services may vary by country. We recommend you visit your local UPS site and enter your Tracking ID for all available options for your country.
Depending on your country UPS may offer the option to either change your delivery details or the possibility of an upgrade service for weekend delivery options (this service is only available once you have received your delivery notification from UPS which usually the day prior to your parcel is being delivered). On receipt of your delivery notification, you may be given the option to upgrade for an additional fee payable directly to UPS).
Do you offer international delivery?
Unfortunately, at this time we only deliver to the following countries:
We do however partner with international dealers that may be able to assist further in finding our product locally. In order to view our global dealer list follow the link below.
Where can I find this shoe locally?
Unfortunately, we do not have access to what stock our retail partners are carrying. The best option is to follow our store locator link to find stores around you that are carrying KEEN's in general. We recommend calling the retailer to see if the specific style you are interested in is available before visiting the store.
You can find the link to the country-specific store locator in the upper left corner next to your country flag.