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HELP CENTRE


  • Can I change my delivery address?

    Unfortunately, our systems do not allow to change an order once it has been processed.

    Our delivery partner DPD normally allows you to add specific delivery instructions, including change of address, this service is only available once you have received your delivery notification from DPD which usually the day prior to your parcel is being delivered. Services may vary by country, we recommend you visit your local DPD/partner site and enter your Tracking ID for all available options for your country. Once the order has been dispatched, you will receive an email with the DPD tracking information.

  • How can I track my parcel?

    DPD will confirm dispatch by sending you an email containing your tracking information.

    We recommend you visit your local DPD/partner site and enter your Tracking ID and postal code for detailed tracking information.

    If you haven’t received an email from DPD please contact our Fan Service Team. Just send us an email at info.europe@keenfootwear.com or use easy and direct our Online Contact Form.

  • How long before my order will be delivered?

    Delivery time:
    DPD* Standard: 3-5 business days** (dispatched from our warehouse in Rotterdam, The Netherlands)

    * DPD partners: France- Chronopost, Spain - SEUR
    ** Business days are Monday through to Friday, excluding public holidays. Public holidays apply to both The Netherlands and your delivery country.

    DPD will confirm when your parcel has been dispatched by email which will also contain your tracking information.

  • Delivery Service: Who will deliver my order?

    Our transport partner DPD will deliver your parcel.

    With the exception for France where deliveries are by the DPD partner Chronopost and Spain where deliveries are made by the DPD partner SEUR.

    Once you have received your tracking information you may have the possibility to amend your delivery options directly with our transport partner DPD. We recommend you visit your local DPD/partner site and enter your Tracking ID for all available options for your country.

    www.dpd.com. Please ensure you select your country site.

    Please note services may vary by country and additional fee payable directly to DPD may apply.

  • Delivery costs and services

    FREE Delivery - DPD Standard*

    *DPD partners: France- Chronopost , Spain - SEUR

    Items are generally dispatched within one business day after the receipt of your order. Depending on your location delivery will take between three to five working days. We will notify you by e-mail within 48 hours of receipt of your order if there will be a delay. Sorry, we cannot deliver to P.O. boxes at this present time.

    Orders are dispatched on business days only. Business days are Monday-Friday; excluding Public holidays (Public holidays apply to both The Netherlands and your delivery country).

     

  • Do you have delivery restrictions?

    Unfortunately, we cannot deliver to the following:

    • Non-DPD packing stations
    • Unmanned packing stations
    • P.O Boxes
    • Multiple addresses

    Additional delivery restrictions for:

    United Kingdom
    Channel Islands, Jersey, Isle of Man and Gibraltar

    France
    Martinique, Réunion, Monaco, Guadeloupe, Guyana, New Caledonia, Mayotte, St-Pierre, Wallis and the Futuna Islands

    Germany
    Island Helgoland and area of Büsingen

    Italy
    Livigno, Campione d'Italia, San Marino and Vatican City

    Spain
    The Canary Islands, Ceuta, Melilla, Alborá Island, Chafarinas Islands, Alhucemas Island, Perejil Island, Peñón de Vélez de la Gomera or Al Hoceima

    USA Military based in Europe.
    Unfortunately, via our European webshops, we are not able to ship to APO addresses. Please place your order on our US webshop using the USPS Priority shipping (United States Postal Service).

     

    Should you have any questions just contact our Fan Service Team by email, phone or directly via our Online Contact Form.

    Email:
    info.europe@keenfootwear.com
    Phone:
    00800 44 55 44 55 (FREE* PHONE)
    *From landlines. Call charges from mobiles and other devices will vary according to service provider.
    + 31 10 22 14 038 (International)**
    **Call charges vary according to service provider.

  • Do you offer free delivery?

    Yes, delivery is free of charge.

  • Delivery cut off: When will my order be dispatched?

    An order placed before 12.00 hrs CET will normally be dispatched the same day, after 12.00 hrs they will be dispatched the next business day. Business days are Monday through to Friday excluding public holidays*. 

    * Public holidays apply to both The Netherlands and your delivery country.

  • Do you offer next day delivery?

    At this present time, we cannot offer next day delivery.

    Please note services may vary by country. We recommend you visit your local DPD/partner site and enter your Tracking ID and postal code for all available options for your country.

    Depending on your country DPD may offer the option to either change your delivery details or the possibility of an upgrade service for weekend delivery options (this service is only available once you have received your delivery notification from DPD which usually the day prior to your parcel is being delivered). On receipt of your delivery notification, you may be given the option to upgrade for an additional fee payable directly to DPD).

  • Do you offer international delivery?

    Unfortunately, at this time we only deliver to the following countries:

    Austria
    Belgium
    Denmark
    France
    Germany
    Ireland
    Italy
    Luxembourg
    Netherlands
    Spain
    United Kingdom.

    We do however partner with international dealers that may be able to assist further in finding our product locally. In order to view our global dealer list follow the link below. 

    https://www.keenfootwear.com/stores/dealers/

  • Where can I find this shoe locally?

    Unfortunately, we do not have access to what stock our retail partners are carrying. The best option is to follow our store locator link to find stores around you that are carrying KEEN's in general. We recommend calling the retailer to see if the specific style you are interested in is available before visiting the store.

    You can find the link to the country-specific store locator in the upper left corner next to your country flag.