Need to cancel your order
We start to process your order as soon as it's placed, to ensure it gets to you as quickly as possible. Due to this, there isn't a delay that allows us time to cancel or change orders once they're submitted. We apologise for any inconvenience.
On rare occasions, we may still are able to intercept the parcel and stop the delivery process. Please contact us either by phone or email clearly stating in the subject line 'cancel order request'' and we will do our utmost to assist your request.
If your parcel already has been dispatched please wait to receive your order. If your order is not suitable you can simply return your order. Once your return has been received and processed at our warehouse we will refund your account. If you chose KLARNA* / Open Invoice as your payment option, we will inform KLARNA about the receipt of returns. (* payment option available in Germany, The Netherlands only)
If you still have questions, we are available:
Monday-Thursday 10 am - 5 pm CET, Friday 10 am - 4.30 pm
You can give us a call or email us at
Where can I find my order number?
You can find your order number on your order acknowledgement or delivery confirmation email and can also be found on the top of the packing list that you received inside your parcel. If you have created an account, simply sign in to view your order details. The order number normally starts with one the of the following prefixes: KEU, WKEU or PKEU, followed by 7 numbers.
Where can I find my invoice?
KEEN does not automatically provide invoices. If you would like to request an invoice, please contact our Fan Service Team at firstname.lastname@example.org.