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  • How to care for my KEEN footwear?

    Sandal Washing Instructions
    All KEEN water sandals (both leather and polyester webbing upper) are machine washable on a gentle cycle, in cold water and with a mild detergent. Also, allow to air dry. We have taken great care to develop leather uppers that will not crack, shrink, or stretch when washed.

    Caring for Waterproof Shoes
    To enhance product performance, we recommend cleaning your footwear in cold water with mild soap or detergent, and then let air dry without heat.

    I just bought your water-resistant shoes, do they need extra protection?
    Waterproofing is not necessary at first, but after some wear, we recommend treating your shoes with a silicone-based waterproofing spray like Nikwax in order to keep the boot protected and stain-free. Moreover, we suggest applying the spray once every three months. 

    I just bought your waterproof shoes with your KEEN DRY MEMBRANE, do they need extra protection?

    The KEEN DRY MEMBRANE does not need treatment to keep it waterproof. However, if you wish to treat your shoes with a waterproofing spray or wax suiting for the upper material, please keep in mind that this treatment will affect the breathability of the KEEN DRY MEMBRANE. We recommend to let the shoes air out regularly with the insoles taken out.

    Caring for Leather
    We have carefully selected leather uppers designed to last. However, if you are wearing your KEENS daily, they will not always be scuff and dirt-free. We recommend using a nubuck leather cleaner and conditioner like Nikwax or Saddle Soap. These products can be found online and at most footwear retailers. 

    Caring for Synthetics
    We recommend cleaning these products with mild soap and cold water. To remove excess dirt or to spot clean, use a stiff brush or soft cloth. Let shoes air dry without heat.

    Caring for Wool and Canvas
    Wool shoes should be cleaned with light brushing. If they are really soiled, use a spot-removing foam and then brush them. Please do not put wool shoes in the washing machine.

    For canvas, we recommend gently brushing the shoe with a soft, damp sponge to remove loose dirt. Stains should be treated immediately with a gentle cleaner. Like wool, we do not recommend machine-washing.

    Caring for my Insoles/Footbeds
    After extended use, we recommend you to remove the insole, wash by hand using a soft cloth and light detergent and then let air dry without heat. Please do not machine-wash. 

  • KEEN size chart - Helpful information

    Where can I find the KEEN size chart?

    Our size chart is linked on every product page above the size list. You can also find it through the link below.

    What does CM mean?

    CM is an abbreviation for centimetre.

    What is the CM Length size on the size guide/chart?

    The CM (centimetre) size refers to the actual length of the insole. Please note that the insole should always be longer than the actual length of your foot.

  • What can I do about shoe odor?

    My shoes smell funny. What can I do?

    If your shoes smell funny, you can remove the insoles and rub tea tree essential oil into the upper lining of the shoe and on the insoles. You may also try Odour Eaters Powder applied directly to the inside of the shoes after wearing them. If your shoes do not have a removable insole, then you can hand wash the inside of the shoe with a gentle cleaning agent first.

    If your KEEN water sandals smell funny, you can machine-wash them with mild detergent in cold water on a gentle cycle. Then, air-dry your sandals out of direct sunlight. Another option is hand-washing your sandals in the sink with NikWax Base Wash, an odour eliminating product for synthetic materials used in outdoor gear. When the sandals are clean and dry, you can rub tea tree essential oil into the upper lining and insole for extra help.