Privacy and Terms


    Counterfeiting is the manufacture, sale, import, and export of products that use a trademark, logo or design identical to another company’s trademark, logo or design (also known as a brand) without the brand owner’s consent. Counterfeit products are often referred to as "fakes" or "knockoffs."

    In simple terms, counterfeit products are imitations of genuine products. Just about every industry falls victim to counterfeiting, including clothing, footwear, pharmaceuticals, home care products, baby formula, toys, electronic equipment, and even airplane and car parts. Counterfeiters con consumers into purchasing what a consumer assumes is an authentic, discounted product. In reality, the counterfeit goods are poorly constructed and use low quality or even dangerous materials. In some cases, counterfeiters display deceptive images of the product and consumers receive a product that looks nothing like what they thought they were purchasing.

    Compounding the problem, counterfeit products can be found everywhere–from flea markets and garage sales, to sponsored social media content and online websites dedicated to selling knockoff products. The Internet has made it very easy for counterfeiters to sell fake goods.

    It’s illegal.

    It’s not okay to intentionally use another company’s trademarks, logos or designs without the brand owner’s permission. In most countries, counterfeiting is prohibited by law and penalties can include fines and even imprisonment.

    It hurts other people.

    While the scale of counterfeiting is difficult to comprehend, the International Chamber of Commerce estimates the total global economic value of counterfeit products is as much as $650 billion per year. Since 2008, over 2.5 million jobs have been lost due to the business of counterfeit goods. Counterfeiters may not pay taxes on the products they make, which hurts the economic strength of the immediate region. Manufacturers of counterfeit products are notorious for ignoring labour regulations and best practices. They may not provide fair wages or benefits to their employees, or adhere to child labour or anti-sweatshop laws.

    It’s dangerous for you.

    You risk identity theft when shopping on websites selling counterfeit products, because these sites may not be equipped with industry-standard technology for protecting your payment method and confidential information. Additionally, there are no assurances that the materials counterfeiters use to make fake goods are safe. Counterfeiters do not have to follow consumer protection regulations which limit the use of toxic substances or processes. Terrorist groups, organised crime rings, and gangs have been known to finance operations using profits made from the sale of counterfeit goods.

    Check the website name.

    If the website you’re visiting uses KEEN in its name or displays the KEEN logo, but the site doesn’t look authentic when compared to KEEN’s official retail website (, it’s likely a website selling counterfeit product. Through the years, KEEN has found websites selling fake KEEN products using names such as,,, and For a list of authentic KEEN retail locations and store websites, see here. If you’re still not sure, email KEEN’s Fan Service Department at

    Investigate further.

    Counterfeiters often provide contact information that is hard to trace. For example, instead of a company email, a counterfeiter may use a Gmail or Hotmail account. Another useful strategy to determine if a website is operated by counterfeiters is to review the URL window, or directory pane. On most browsers, if the website is secure and operated by a company selling genuine products, a padlock icon will appear at the front of the website address during the checkout process. This means that the site has been verified by a trusted third-party authority and provides a valid certificate for the URL that you are visiting. The padlock icon means that the connection to this URL is secure.

    Counterfeiters often offer consumers a number of options to pay for purchased goods, including wire transfers via Western Union and MoneyGram. Why? International wire transfers, such as Western Union and MoneyGram, cannot be cancelled or reversed and it is not possible to track the entity or person receiving the money. KEEN’s authorised online retail partners only use traditional methods for payment, such MasterCard, Visa, iDEAL or Klarna.

    One more tip: marketplace sites, such as eBay, Alibaba, MercadoLibre, Taobao, and even Amazon, are common platforms used by counterfeiters to sell fake products. Always investigate a seller thoroughly before purchasing a product.

    Spot the knockoff.

    Below are several clues to help determine if a KEEN-branded product you purchased is fake.

    - Counterfeiters typically use inexpensive and flimsy cardboard material for shoe boxes, or will dispatch products without packaging.
    - Product packaging includes wording that is misspelt.

    - If you compare the counterfeit product to the images of footwear products on, the fake shoes may appear distorted, “off” or altered.
    - Colours and hues may differ from authentic products, and footwear outsoles may be thin, stiff or uncomfortable.
    - The invoice from the seller may not provide contact information or an address.


    Counterfeiters use KEEN trademarks, copyrights and intellectual property to manufacture cheap goods and pass them off as authentic KEEN products and have taken to the social media world advertising on sites like Facebook and Instagram. Watch out for ads that promote branded products to be much cheaper than they typically are. The ads appear as sponsored content and look authentic.


    KEEN constantly monitors the Internet for knockoff goods and employs a global brand protection and anti-counterfeit team who work with customs and law enforcement agents around the world to slow the manufacture and sale of fake goods. KEEN also partners with customers and fans to investigate websites suspected of selling counterfeit KEEN products. Finally, KEEN provides information, such as this webpage, to help consumers make informed decisions about where they purchase goods.


    If you find a website, online store or social media advertisement that you suspect is selling or promoting counterfeit KEEN products send us an email at and include the web address and a description of how you found the site.

    Unfortunately, if you have purchased a counterfeit product, KEEN is not able to reimburse you or exchange the fake goods for authentic KEEN products. But, you do have recourse. Report the purchase to your bank or credit card provider and let them know you are a victim of counterfeit fraud.

    From all of us at KEEN, thank you for your help and support.