Why do my new KEEN shoes smell like vanilla?
We’re on a detox journey to minimize our impact on the planet. Out of the six classes of the most toxic chemicals in consumer products, we’ve eliminated five, and we’re working on the last one: solvents.
This means rethinking the way shoes are usually made — like fusing parts of the sole together without any toxic glues and solvents. Instead, our KEEN.FUSION construction uses high temperatures to create a longer-lasting bond. We are happy that it has a lighter impact on the planet, but we noticed that this process caused a burnt rubber smell. We added a non-toxic vanilla fragrance, because we think vanilla smells better than burnt rubber.
We know many folks have a personal preference and sensitivity when it comes to scents. If it’s a bit strong for you, we suggest putting the shoes outside on a back porch or balcony for a short period of time.
To learn more about the steps we’re taking to reduce our impact, read our latest impact report at https://keenfootwear.wpengine.com/wp-content/uploads/2022/07/KEEN-ESG2021.pdf
KEEN has a Restricted Substances Policy that goes beyond global standards. See it here: https://keenfootwear.wpengine.com/wp-content/uploads/2022/06/KEEN-Chem-Mgnt-Policy-RSL-v2022_English.pdf
What length shoelaces do I need?
To find the correct shoelace length, count the lace eyelets on just one side of your shoe. For example, if you have 12 eyelets total, you'll want to look for the 6 eyelet lace length.
Eyelets Inches 3 40 4 45 5 50 6 55 7 60 8 65 9 70 10+
Do you offer wide shoes?
KEEN is known for our wide fitting shoes! We have a good amount of styles that fit wide in the toe (Newport, Targhee II, Austin, Presidio, etc), and some that run more true to a traditional regular width.
We also offer wide width options for men in our classic hikers, found here: Men's Wide Hikers
The majority of our men’s work boots and shoes are also offered in wide widths, and can be found here: Men's Work Boots and Shoes
Do you have wide sizes for women?
Yes! We’re a bit limited on women’s wide styles , but of our work boots and shoes for women are offered in a wide width, found here: Women's Work Boots and Shoes
Fun fact! Women’s sizing starts to overlap with men’s at a women’s size 8.5, which is comparable to a men’s 7. A men’s size will fit as a women’s wide, if you’re looking for a bit of extra width.
Men's regular - D (standard width)
Men's wide - EE
Women's regular - B (standard width)
Women's wide – D
Feel free to reach out to us at email@example.com or call at 1-866-676-5336 if you have any fit questions or concerns!
How does your sizing work for kids?
Our kids sizing is broken down into four categories:
Baby - Sizes U.S. 6M-24M
Toddler - Sizes U.S. 4-7
Little Kids - Sizes U.S. 8-13
Big Kids - Sizes U.S. 1-6
After big kids size U.S. 6, the next size up is U.S. men's size 7.
What is the difference between the Targhee and Voyageur?
The Voyageur is a light-weight, water-resistant hiker. It is meant to keep your feet relatively cool during a hike with an inner-mesh lining to allow for better airflow. An ESS shank is also built in for added stability. The Targhee, on the other hand, is the Voyaguer's waterproof counterpart. The Targhee will have all of the same features as the Voyageur with the added benefit of containing our KEEN.Dry waterproof liner, which will keep your feet nice and dry. For this reason, the Targhee will be approximately 1 ounce heavier per shoe and will sometimes require moving a half-size up, as the waterproof liner uses extra space in the shoe.
Which KEEN styles work best with my orthotics?
Many of our shoes feature removable insoles, which are ideal for orthotics. To check if a style has a removable insole check out the "features" section on any product page.
What is the difference between EVA and PU?
KEEN mid-soles will be made up of EVA or PU materials. Both provide excellent comfort, but there are key differences between the two.
PU is an organic polymer known for it's resilience and compression resistance. It is slightly heavier with a higher density, but in footwear it excels when it comes to durability. PU will provide you with the "millionth step comfort" you find in styles like the Durand and Braddock.
EVA (Ethylene-vinyl acetate)
EVA is a synthetic polymer known for it's superior cushioning. It is a lightweight polymer which still maintains excellent shock absorption. Due to it's lower density structure, EVA can compress over time which means it will start providing less support after significant wear. EVA will provide you with the superior lightweight cushioning you find in styles like the Targhee II and the Newport sandal.
What is the biggest shoe size KEEN makes?
We offer some shoes in up to a Men’s size 17 and a Women’s size 12. It is best to search by size on the Men’s or Women’s landing pages to see what shoes are available in your specific size.
Where can I find the KEEN size chart?
Our size chart is linked on every product page above the size list. You can also find it through the link below.
Where can I find this shoe locally?
Unfortunately, we don’t have access to what inventory our retail partners are carrying. However, there is hope! The best option is to follow our store locator link to pull up stores around you that are carrying KEEN's in general and then proceed to call in to see if the retailer is has available the specific style you’re interested in.
That being said, we do offer free delivery and return shipping, so if you order the pair through our website and find them to not be the right fit you can send them right back and you won't be out shipping dollars!
Newport Sandal FAQ
What is the difference between the Newport and Newport H2?
The Newport and Newport H2 are both built with the same last so they will fit and feel almost identical in support and structure. The differences are in the materials used. The Newport is built with leather straps and a microfiber footbed for maximum comfort. The Newport H2 was built for the water, so instead of leather, the straps are built with nylon webbing and microfiber. The H2 footbed uses an EVA material instead of microfiber. The result: Newport H2 dries much faster than the original Newport.
Can the Newport be used for backpacking and thru-hiking?
Versatility is part of the Newport design, but it completely depends on your personal hiking needs and preferences. Some backpackers and thru-hikers pack a pair of Newports to wear in wet conditions or while in camp. Generally people will wear an enclosed hiking boot or shoe and just bring the Newport to supplement that. We recommend medium to light day hikes with the Newport.
How do you wash the Newport?
All KEEN water sandals are machine washable. We’ve also taken great care to develop leather uppers that will not crack, shrink or stretch when washed. Even KEEN leather Newport sandals are machine washable! Use a small amount of detergent, wash on gentle cycle and air dry.
Have there been any changes to the Newport?
The Newport design has not changed since we released it in 2003. In the production year of 2008 we switched manufacturing locations and some customers who were on the edge of their size ended up needing to size up after that. This is the same time that we officially started suggesting a 1/2 size up from your normal KEEN size, but they've always fit a little small.
Does the Newport use any odor control?
Yes! In the past we have used an antimicrobial in our sandal styles that is meant to keep odor to a minimum. We were not impressed with the potential environmental impact of the substances used to remain odor-free though, so we do not use the heavy duty odor control you may find in other footwear because of the environmental impact (since our sandals are likely to be found on trails and in natural environments). As a result, we have discontinued the use of antimicrobial materials altogether and have switched to a natural pro-biotic odor control method called Cleansport NXT.