Help Center

  • Do you offer free shipping?

    In a word...yes! We are proud to say that we offer FREE ground shipping AND return shipping.*

    Shipping Cut-off

    Orders placed before 9:45 am PST will normally ship the same day, and after 9:45 am PST, they will ship the next business day. Business days are Monday through Friday, except major holidays.

    *Free delivery excludes Pro orders

  • Where can I find this shoe locally?

    Unfortunately, we don’t have access to what inventory our retail partners are carrying. However, there is hope! The best option is to follow our store locator link to pull up stores around you that are carrying KEEN's in general and then proceed to call in to see if the retailer is has available the specific style you’re interested in.

    That being said, we do offer free delivery and return shipping, so if you order the pair through our website and find them to not be the right fit you can send them right back and you won't be out shipping dollars!

  • How long until my order arrives?

    Our shipping time-frame is 3-7 business days for Canada Post ground. Our distribution center is located in Burlington, ON, so ground shipping ranges from 2-4 business days in Central and Eastern provinces, and 5-7 business days in the Western and outlying areas. Moreover, we do not deliver over the weekend and all orders placed after 10 AM will ship the following business day. 

  • What is the cut-off for same-day shipping?

    Our cut-off time for same-day shipping is 9:45 AM PST Monday – Friday. Orders placed before the cut-off time will have tracking numbers emailed to the order recipient before the end of the day or early the next morning. All orders placed after 9:45 AM PST will ship the following business day.

  • Do you offer international shipping?

    Unfortunately, at this time we do not ship outside of Canada. However, we do partner with international dealers that may be able to assist further in finding our product locally. In order to view our global dealer list follow the link below. 

    Global dealers

  • Shipping Costs and Methods

    Items are generally shipped within one business day after your order has been placed. Orders placed before the cutoff at 9:45 AM PST will normally ship the same day. We will notify you by email within 48 hours of your order placement if there will be a delay. 

    Delivers in 2-7 business days. Business days are Monday through Friday, except major holidays.

  • Shipping Restrictions

    - Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays.

    - We are unable to ship to multiple addresses at this time.

    - Currently, we are not able to ship to locations outside of Canada.

    - For items purchased with a credit card, you will not be billed until the items have shipped. For items purchased with a debit or bank card, there may be a hold or authorization placed on your card upon order confirmation.

    - Most orders begin processing as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved and the receiving address is verified. For example, if you order an item on Monday that leaves our warehouse in 1-2 full business days (Monday-Friday, excluding federal holidays), it will leave our warehouse no later than Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.