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HELP CENTRE


  • Payment Options

    We accept the following payment methods: Visa, MasterCard, PayPal, iDEAL (The Netherlands), Open Invoice by Klarna™ (Germany and The Netherlands), Direct Bank Transfer by  Klarna ™ (Germany and Austria), and Apple Pay*.

    *Please note that Apple Pay is only available on Apple devices with Touch ID.

  • Klarna-Open Invoice. Payment option applicable to Germany and The Netherlands only

    If you placed your order using Klarna (open invoice) payment option, Klarna will send the invoice after your order has been dispatched. If you have not received the email invoice from Klarna, please contact our KEEN Fan Service team or alternatively you can contact Klarna directly to request a re-issue of your invoice.

  • VAT

    Based on EU legislation regarding distance sales, either local VAT or Dutch VAT is charged to all our products. All prices stated on our web shop are including VAT.

  • How secure is your website?

    Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt the information you input.

    We reveal only the last four digits of your credit card numbers when confirming your order. 

    If your Web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, but this method is not guaranteed to be secure.

    To protect against unauthorised access to your password and computer, we encourage you to always sign off when you are finished using a shared computer.