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HELP CENTRE


  • Payment Options

    We accept the following payment methods: Visa, MasterCard, PayPal, iDEAL (The Netherlands), Open Invoice by Klarna™ (Germany and The Netherlands), Direct Bank Transfer by  Klarna ™ (Germany and Austria), and Apple Pay*.

    *Please note that Apple Pay is only available on Apple devices with Touch ID.

  • Where can I find my invoice?

    KEEN does not automatically provide invoices. If you would like to request an invoice, please contact our Fan Service Team at info.europe@keenfootwear.com.

  • Where can I find my order number?

    You can find your order number on your order acknowledgement or delivery confirmation email and can also be found on the top of the packing list that you received inside your parcel. If you have created an account, simply sign in to view your order details. The order number normally starts with one the of the following prefixes: KEU, WKEU or PKEU, followed by 7 numbers.

  • VAT

    Based on EU legislation regarding distance sales, either local VAT or Dutch VAT is charged to all our products. All prices stated on our web shop are including VAT.

  • Klarna-Open Invoice. Payment option applicable to Germany and The Netherlands only

    If you placed your order using Klarna (open invoice) payment option, Klarna will send the invoice after your order has been dispatched. If you have not received the email invoice from Klarna, please contact our KEEN Fan Service team or alternatively you can contact Klarna directly to request a re-issue of your invoice.

  • How secure is your website?

    Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt the information you input.

    We reveal only the last four digits of your credit card numbers when confirming your order. 

    If your Web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, but this method is not guaranteed to be secure.

    To protect against unauthorised access to your password and computer, we encourage you to always sign off when you are finished using a shared computer.

Wilderness is not a luxury
but necessity of the human spirit.

– Edward Abbey
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