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How do I compare different products?
The best way to compare products is by using our comparison chart. To do that, check the “compare this product” option on any product page. From there, you can take a look at the chart, adding and deleting items as you see fit. And if you want, you can email your comparison, or save it for later use.
What is Hybrid.ology?
Our passionate product team has worked hard to develop unique KEEN technologies to provide you with maximum performance ability and comfort. Hybrid.ologies are available only in KEEN products.
KEEN.DRY - A proprietary, waterproof, breathable membrane that lets vapor out without letting water in.
KEEN.PROTECT –Can a sandal protect your toes? The answer is yes. The reason is that the KEEN patented toe protection wraps up and over the toes for ultimate protection.
KEEN.CUSH – What if the inside of your shoe could mold to your feet? KEEN.CUSH is a blend of recycled PU, cork, and memory foam that contours to your foot and adjusts to give you all the cushioning you need.
Metatomical Footbed Design – This internal support mechanism is anatomically engineered to provide excellent arch support and cradle the natural contours of the foot.
KEEN.WARM – Who knew charcoal bamboo could create something that keeps your feet warm? KEEN.WARM is a lightweight, anti-microbial insulation that provides warmth where you need it most.
KEEN.DCR Dual Climate Rubber – The KEEN Dual Climate Rubber outsole hardens in cold weather to bite into packed snow – all in the name of traction.
Thermal Heat Shield Footbed – A three layer system to keep feet warm, comfortable and dry. On the outside, wooly softness; in the middle, support cushioning; and inside, a thermal foil barrier to harness radiant heat. Keeps the cold out and the heat in.
Which KEEN styles work best with my orthotics?
Many of our shoes feature removable insoles, which are ideal for orthotics. To check if a style has a removable insole check out the "features" section on any product page.
How can I determine the best size KEEN shoe for me?
On each product page, we provide two ways to help decide the right size for you. First, “fit tips” on the specs tab, which include the most up-to-date information on how that style fits, based on what customers have told us. You can also click the “size chart” button on each product page to view size conversions.
I hear your footwear runs a bit wider than other brands. What does this really mean?
The width on our shoes does look wider than some other brands, but it is just what we like to call the KEEN DNA, and is really just the appearance. It is best to consider all of our shoes a medium width.
Do you offer wide or narrow width shoes?
We do offer wide shoes in our Men's Utility collection. Currently, we don’t offer narrow or wide widths for women.
What is the biggest shoe size KEEN makes?
We offer some shoes in up to a Men’s size 17 and a Women’s size 12. It is best to search by size on the Men’s or Women’s landing pages to see what shoes are available in your specific size.
How does your sizing work for kids?
Can I return or exchange the custom KEEN that I just received
Our kids sizing is broken down into four categories:
INFANT = Sizes U.S. 6M-24M
TOTS = Sizes U.S. 4-7
CHILDREN = Sizes U.S. 8-13
YOUTH = Sizes U.S. 1-6
After youth size U.S. 6, the next size up is U.S. men's size 7.0.
Placing a KEEN custom order
Your custom KEEN products, created by you, are built just for you! This means that we are unable to accept any returns or exchanges for your order.
Your custom KEEN products, created by you, are built just for you! We are sorry, but we are unable to cancel, return, exchange or make changes to your order, even if your order has not shipped yet.
You can design your own KEEN custom sandal any time, day or night, and have it ship to your door in about two weeks! Once your order has been placed, you will receive an order confirmation email. An email will also be sent to you when your order ships that will include your tracking information! You can review your order through your KEEN account.
Please know your size before ordering as your order cannot be returned. Also note that all computer monitors are not the same! Due to different monitor settings, the colors that appear on your screen may not exactly match the product that you receive. If you have any question at all, please give us a call at 1-866-676-5336
Order processing begins as soon as you click the “Submit Order Now” button.
On occasion, orders may be cancelled due to unforeseen reasons such as entering an invalid shipping address, issues with your payment information or inventory becoming unavailable. In the unfortunate event your order is cancelled, you will be contacted by our Customer Service department.